FITHR CLUB · POLICIES
Refund Policy
Effective September 29, 2026
Scope
This policy applies to session packages and recurring plans purchased through FITHR Club, operated by FITHR LLC. Paid checkout is currently disabled while setup and testing are completed. The rules below apply when paid purchases become available.
Unused session packages
An unused session package is eligible for a full refund when you request it within 7 days of purchase. The package must have no used sessions. Used packages and requests outside the 7-day window are not eligible under this unused-package rule. Applicable legal rights, billing errors and services not provided are addressed below.
Monthly subscriptions
Monthly subscriptions are eligible for a full refund when you request it within 7 days of the initial purchase or a monthly renewal charge. After that 7-day window, the current monthly billing period is non-refundable. Monthly plans do not receive a prorated refund. You may still cancel future renewals. Applicable legal rights, billing errors and services not provided are addressed below.
Annual subscriptions
Annual subscriptions are eligible for a full refund when you request it within 7 days of the initial annual purchase or annual renewal charge. After that 7-day window, refunds are prorated by whole plan months only: completed months and the current plan month are excluded, and the remaining full months are refunded. There is no daily proration. For example, after day 7 but during the first plan month, the refund is 11/12 of the annual subscription price paid. During the second plan month, it is 10/12. The 7-day full-refund window does not restart each month within an annual term.
How plan months are counted
A plan month runs from the subscription start or renewal anniversary date to the next monthly anniversary, rather than following calendar months. Each annual-plan month is valued at one-twelfth of the annual subscription price actually paid. The refund is that monthly value multiplied by the number of remaining full plan months, rounded to the nearest cent. Any refund already issued for the same term is deducted; the total refunded cannot exceed the amount paid. Your refund confirmation will explain the calculation.
Refund request timing
The refund window is measured from the relevant purchase or renewal. Eligibility is based on when your request reaches FITHR, not when support finishes reviewing it. Request a refund from christian@neilcreative.com as described below.
Billing errors and unavailable services
Contact us about duplicate or incorrect charges, a charge after confirmed cancellation, or a service that cannot be supplied. We will investigate the payment and service records. Where a refund is due, the amount will reflect the affected charge or undelivered service and applicable requirements. We will not replace a legally required refund with credit without the customer’s agreement.
How to request a refund
Email christian@neilcreative.com using your account email. Include the plan/package name, payment date, receipt or transaction reference if available, and the reason for the request. Do not send full card details, passwords or identity documents unless a secure verification process is specifically arranged. We may ask for information needed to verify ownership and evaluate the request.
Processing and access
Approved refunds will be sent through the original payment method where supported. The time for funds to appear depends on the payment provider and your bank. Access and session allowances associated with refunded future periods or packages will end when the refund is processed. We will confirm the applicable end date. Disputed payments may have associated access suspended while reviewed. A refund request does not by itself cancel future subscription renewals; cancel the subscription separately if you also want renewal stopped.
Your rights
Nothing in this policy excludes mandatory refund, cancellation or consumer rights. Please review this policy and the terms of your selected offer before authorizing payment.